Frequently Asked Questions
Everything you need to know about shopping with Sadlers.
How long will it take to receive my order?
Standard shipping typically takes 3 to 5 business days within the continental United States. Expedited options are available at checkout if you need your items sooner.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Sadlers accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my package after it ships?
Yes, once your order has been processed and shipped, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.
Do you offer international shipping?
Currently, Sadlers ships to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I contact customer support?
Our dedicated support team is available via email at [email protected] or through our live chat feature on the website from Monday to Friday, 9 AM to 5 PM EST.